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Terms and Conditions & Privacy Policy

1. Introduction

Remarkable Europe NV (“Remarkable Europe”, “we”, “us”, or “our”) is a creative and legal branding agency focusing on Brand Creation, Brand Strategy, Brand Protection, and Brand Research. We are committed to protecting your personal data and ensuring transparency in our services.

By using our website and services, you agree to our Privacy Policy and Terms and Conditions as outlined in this document.

2. Contact Details

Company: Remarkable Europe NV
Address: Onafhankelijkheidslaan 14, 9000 Gent, Belgium
VAT-number: BE 0893.728.702 RPR Gent
Phone: +32 9 220 06 19 (Mon – Thu, 9:00 – 18:00, Fri 9:00 – 17:00)
Email: info@remarkable.eu
Contact Form: remarkable.be/en/contact

3. Collection and Use of Personal Data

3.1. Data We Collect

We collect personal data when you use our services or interact with us. This may include:

  • First and last name
  • Job title
  • Address details
  • Phone number
  • Email address
  • Preferred language (Dutch, French, English)
  • Company data (e.g., company number)
  • Bank account details (for invoicing purposes)
  • CV and motivation letter (for job applications)
  • Information from contact forms
  • Technical data (IP address, anonymized)

3.2. Purpose of Data Collection

We collect personal data for:

  • Professional Activities: Executing agreements, managing projects, invoicing, domain name registrations, and IP protection. (Legal basis: Performance of a contract – GDPR Art. 6(b))
  • Marketing Activities: Sending newsletters, personalized content, customer feedback, and promotional campaigns. (Legal basis: Consent – GDPR Art. 6(a) and Legitimate Interest – GDPR Art. 6(f))

3.3. Cookies

We use functional and analytical cookies for website optimization. You can disable cookies in your browser settings. We use Google Analytics with anonymized IP addresses.

3.4. Data Sharing

We do not sell personal data. Data is shared only when necessary for service execution or to comply with legal obligations, including:

  • Employees of Remarkable Europe
  • SAAS providers, domain registrars, marketing partners
  • Legal and regulatory authorities (if required)

We ensure all third parties uphold security and confidentiality agreements.

4. Security and Data Retention

We implement appropriate security measures to prevent unauthorized access, misuse, or loss of your data. Data is retained only for as long as necessary to fulfill its purpose.

5. Your Rights

You have the following rights regarding your data:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. The right not to be subjected to automated decision-making

To exercise these rights, contact us at info@remarkable.eu. We will respond within four weeks.

If you believe we mishandle your data, you can file a complaint with the Belgian Data Protection Authority.

6. Terms and Conditions

6.1. Scope

These terms apply to all services provided by Remarkable Europe, including:

  • Trademark and domain name research
  • Trademark registration and protection
  • Brand strategy, naming, and logo creation
  • Legal consultancy

These terms override any conflicting client terms unless explicitly agreed otherwise.

6.2. Offers and Agreements

  • All offers are non-binding and subject to document verification.
  • Agreements are valid after written confirmation from both parties.
  • Cancellations after agreement but before execution incur a 35% cancellation fee. If work has commenced, the client must pay for completed services.

6.3. Pricing & Payment

  • Prices exclude VAT and additional costs (e.g., opposition fees, international filings).
  • Invoices must be paid within 30 days. Late payments incur 1.5% monthly interest and a 15% penalty fee (minimum €125).
  • Failure to provide necessary information may result in service suspension.

6.4. Liability

  • We strive for accuracy but do not guarantee research results.
  • We are not liable for damages except in cases of gross negligence, bad faith, or fraud.
  • In such cases, maximum liability is limited to €250,000.

6.5. Intellectual Property

  • Remarkable Europe retains all IP rights on created materials (names, logos, databases, presentations, reports, methodologies).
  • Clients may not reuse or share non-selected names/logos without permission.
  • The rights to selected names/logos transfer only after full payment.

6.6. Confidentiality

All business-related information exchanged between Remarkable Europe and the client is confidential unless publicly available.

6.7. Jurisdiction and Governing Law

All disputes will be resolved exclusively in the courts of Ghent, Belgium, under Belgian law.

7. Job Applicants

  • Applicant data is only stored for the duration of the recruitment process.
  • Non-selected candidates’ data is deleted after the selection process.

8. Minors

We do not knowingly collect data from children under 16 years old without parental consent. If you believe we have, please contact us at info@remarkable.eu for deletion.

9. Changes to This Policy

We may update this policy periodically. The latest version is always available on our website.